At Regina Digital, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, uninstalled, and in its original packaging

• Return requests must be made within 14 days of delivery

• Proof of purchase (order number or receipt) must be provided

2. Non-Returnable Items

We do not accept returns on:

• Items that have been used, installed, or damaged after delivery

• Custom or special-order bathtubs

• Clearance or final sale items

3. Return Process

To initiate a return:

1. Email us at support@reginadigital.shop with your order number and reason for return

2. We will review your request and, if approved, provide return instructions

3. Ship the product back using a trackable shipping method

Note: You are responsible for return shipping costs unless the item was defective or damaged upon arrival.

4. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within 48 hours of delivery

• Provide photos of the damage and packaging

• We will arrange a replacement, repair, or full refund at no additional cost to you

5. Refunds

Once your returned item is received and inspected:

• You’ll receive a confirmation email

• If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or credit card account again

• Contact your payment provider—it may take some time before your refund is officially posted

• If you’ve done all of this and still have not received your refund, please contact us at support@reginadigital.shop

7. Exchanges

We only replace items if they are defective or damaged. For exchange inquiries, contact us at support@reginadigital.shop.

8. Contact Us

For any return or refund questions, feel free to reach out:

Regina Digital
Email: support@reginadigital.shop
Address: 300 S Summit St, Greenville, NC 27858, USA

Phone: +1 704 524 6315