At Regina Digital, we stand behind the quality and craftsmanship of our freestanding bathtubs. This Warranty Policy outlines the terms and conditions under which warranties are offered for items purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our freestanding bathtub products, unless otherwise noted on the individual product page. This warranty covers:

• Manufacturing defects

• Structural faults or material failures occurring under normal, intended residential use

Please check individual product listings for any specific warranty terms or additional coverage options.

2. Warranty Period

The warranty is valid for 12 months starting from the original purchase date.

3. How to File a Warranty Claim

To file a claim, please follow these steps:

• Contact Us: Email us at support@reginadigital.shop

• Provide Details: Include your order number, product name, a clear description of the issue, and photos or videos if applicable

• Claim Review: If your claim qualifies under our warranty terms, we will provide instructions for replacement, repair, or return

4. Warranty Exclusions

This warranty does not cover:

• Damage caused by misuse, mishandling, or improper installation

• Normal wear and tear due to regular use

• Cosmetic imperfections that do not affect functionality

• Alterations or repairs performed by unauthorized individuals

• Products purchased from unauthorized resellers or third-party platforms

5. Limitation of Liability

Regina Digital’s liability is limited exclusively to the repair or replacement of the defective product. We are not responsible for any incidental, indirect, or consequential damages resulting from the use or misuse of our products.

6. Additional Notes

• Customers are responsible for return shipping costs unless the product was defective upon delivery

• Replacement products are subject to availability

• Most claims are reviewed and processed within 5–10 business days of receiving the returned item

7. Contact Information

For any questions or assistance regarding this warranty policy, please contact:

Regina Digital – Online Freestanding Bathtub Store
📍 300 S Summit St, Greenville, NC 27858, USA
📧 support@reginadigital.shop

Phone: +1 704 524 6315